When the NEO Smart isn’t connected to a smartphone, tablet or computer, it behaves as a fluid trainer. This means the trainer behaves progressively: when your speed increases, the resistance increases as well. So it is possible to use this trainer in a “stand-alone” status. Furthermore, the Tacx NEO features Plug in/Plug out technology and can therefore be used with and without a plug. When the plug is not in use, the trainer will act as a wireless motor brake. This means the trainer will be not be able to speed up during descents. So you can use this trainer anytime and anywhere, even when you don’t have your smartphone with you
- The best in power and intelligence.
- The quietest indoor trainer currently available on the market.
- This is the first true direct drive.
We don't ship bikes.
Exchange, Returns, and Refunds Policy
Please choose carefully before you buy.
For faulty products, Cyclelink Pty Ltd offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.