Please choose carefully before you buy.
All products are covered by their manufacturers warranty, in addition to this Australian buyers are protected by consumer laws.
We do not offer a satisfaction guarantee on any of our products, however due to their high level of customer service, we will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be repaired/replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge.
If returning your product for warranty purposes, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.