Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Can deliver some items interstate.

Customer Service Policy

Barossa Bike is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

What can be returned?

Products that are unused.
Products that are new and show no signs of wear to either the product or the packaging.
Products purchased at full price (non-sale items). Unfortunately, we cannot accept returns on discounted items (i.e clearance/runout)
To submit your return please read the rest of these conditions then submit the form at the bottom of the page.

When do items need to be returned by?
Products must be returned within 30 days of receiving the item.

Where do items need to be returned to?
All returns must be sent to Barossa Bike, 5 South Tce, Nuriootpa SA 5355

How do I return items?
Items must be packaged securely and well protected. Items damaged in transit back to us will not be exchanged. Please include your name and order reference number.

Packing materials?
All returned items must include original, undamaged packaging materials with the return.

Will I be charged for returns?
Yes.

Change of mind, wrong size ordered or simply "not liking" a product or colour is not covered by Barossa Bike and you will need to pay for shipping both ways.

Customers are responsible for covering all return shipping costs, and all conditions above as to the state of the goods and packaging apply.

In store return option?
We also accept returns in store. For our opening hours and address jump to our CONTACT PAGE.

Do you offer refunds?
Refunds are only available on faulty or incorrectly supplied items. In other cases returns will be issued with either a replacement item or store credit which you can use at a later date.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .