Sell Your Bike

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware that during these uncertain times and restrictions, postage or parcels may take 3-5 working days longer than expected. Additionally, deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

RAYS BICYCLE CENTRE BRAYBROOK is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

At Rays Bicycle Centre we want our customers to be completely satisfied with their purchase.

Exchange
Exchange can be made on ACCESSORIES only If you return the product in it's original condition with original undamaged packaging within 14 days of purchase. Proof of purchase must be supplied. The consumer will pay for all postage (return and exchange) for online/phone purchases.

For items that is a special order from a supplier (we normally do not stock in store) and is ordered especially for you, we are unable to provide an exchange or store credit unless the item has a manufacturer defect.

Helmets, Gloves and Socks are safety and hygiene items and we are unable to accept exchange or change of mind for these items except for a manufacturer defect.

Bike Purchases and Change of Mind

Please do your research beforehand and choose carefully. If you are purchasing a bike online or over the phone, please review the geometry of the bike and ensure it is adequate for your requirements before purchase. If you have made a bike purchase and have a "Change of Mind" or made an incorrect selection, under Australian Consumer Law, we do not have an obligation to provide a refund. We may offer you an exchange, store credit to the value of your purchase or charge you a 20% cancellation fee to cover our freight, ordering, building and stocking fee. Note: This "Change of Mind" will not be possible if we have ordered the bike in store especially for you.

Lay-by Term: 20% NON REFUNABLE DEPOSIT to secure your purchase, and have 90 days complete the payment. Upon receiving full payment, you can collect the bike. However, if full payment is not received within 90 days, we reserve the right to place your purchase back into the store for sale, and you have forfeited your deposit.

Warranty
All goods supplied by Rays Bicycle Centre are covered by a manufacturer’s warranty. A staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement. Goods must be returned within the manufacturer’s warranty period.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, this fee may vary due to reasons beyond our control.

Proof of purchase
Warranty or repair requests must be accompanied by one of the following proof of purchase documents:
Original register receipt, an electronic or photograph will be accepted
Online Tax Invoice (order confirmations will not be accepted)
Original return/exchange receipt/gift receipt
Financial Statement (i.e bank statement, credit card statement)

Making a Warranty claim
When returning your product, please make sure you provide the following details:
- Your full name, mobile & email address
- copy of your receipt
- photos of the fault or warranty claim
- reason why you are returning the product
- your instructions informing us how you would like the issue resolved

This will ensure the issue is resolved as quickly as possible

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .