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All transactions are processed in AUD.

Shipping and Delivery Policy

BIKE SHIPPING POLICY
Ivanhoe Cycles offers shipping on selected bike brands. Bikes are shipped partially assembled* in a box and delivered by courier service.

*Some bikes are shipped 85% assembled. Our mechanics will ensure your bike is in good working order prior to sending. To prepare for shipping your bike will have the pedals and saddle removed, and the handlebars will be removed or turned sideways. Upon unboxing you will need to attach and straighten your handlebars, saddle and pedals. Please contact us if you require guidance.

Please note the following delivery conditions:
Bike shipping is only available on selected bike brands
Delivery locations: We deliver to metro and regional areas Australia-wide. Our courier service is unable to deliver to some rural areas. If you are ordering outside of our delivery zone and no other shipping option is available, we will cancel and refund your order in full.
Larger items may incur additional freight charges.
We cannot deliver bikes or larger bulkier items to PO Boxes or Parcel Lockers.
We recommend using a business address to ensure successful and secure delivery.
When delivering to a residential address, "authority to leave" must be given in the event no one is home at the time of the delivery.
The buyer is responsible for all return shipping costs.

Customer Service Policy

Ivanhoe Cycles is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

Those knicks just don't fit quite right? Give us a call if you'd like to exchange for a different size. You can send your pair back to our store - Australia post offers $10 prepaid bags which will do the trick for minimum expense. Provided your desired size/colour/item is available, our friendly staff will arrange to have your replacement put aside and sent out to you as soon as we receive your original order.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .