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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Our Standard Delivery service offers nation-wide, reliable door-to-door, street level/ground floor delivery only. Pricing is based on the weight of the items & the zone that your postcode falls into. We do not permit delivery to PO Box's or Parcel Lockers.

Our couriers will not deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 40kg, they will require assistance in unloading. Contact number is required for delivery.

Authority to Leave Freight will be placed on smaller items shipped with Standard Delivery. If you do not want this to be left, please notify us as soon as you have placed the order as we ship on a next business basis.

Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames.

Estimated Shipping Times

VIC: 3-6 Working Days

NSW & ACT: 4-7 Working Days

QLD: 4-8 Working Days

SA: 3-7 Working Days

WA: 7-14 Working Days

NT: 7-14 Working Days

TAS: 5-10 Working Days

Delivery days do not include date of dispatch. Please allow up to 14 working days for all areas. Estimated times are approximates and may be subject to unforeseen delays.

Customer Service Policy

WARRANTY TERMS & CONDITIONS
Lifetime Manfacturer's Warranty against defects on Frame & Forks
12 Months Manfacturer's Warranty against defects on Non-consumable Parts.
This warranty applies only to the original owner of a Progear bicycle and is not transferable to subsequent owners. Consumable parts (including grips, tubes, tyres, cables, brake pads, saddle coverings, chain, spokes, cassettes, derailleur hangers and chain rings) are not covered by the warranty. The warranty does not cover any commercial use of the product. The warranty only covers riders under and up to 110kg. Lifetime warranty on frame and fork is for the lifetime of the product, which is 10 years unless specified. The warranty does not cover paint damage, rust, corrosion, any modification made to the bicycle, normal wear and tear, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible with the bicycle as sold and costs of installation, assembly and disassembly. The warranty does not apply to damage or failure due to accident, abuse, misuse, neglect or theft. Costs such as assembly, transport etc. are not covered by the warranty. Warranty does not cover damages or issues caused by jumps or stunting on all bikes (Jinx/Hustle exempted).

Exchange, Returns, and Refunds Policy

Please choose carefully before you buy.

For faulty products, Progear Bikes offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order number
  • Reason why you are returning the product
  • Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .