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Sell Your Bike

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Fastway Couriers or Australia Post. Shipping is a low $9.90 flat rate no matter how many items in your shopping cart (excluding some bulky items such as wheels).

Orders are generally dispatched same business day and shipping times are estimated at between 2-6 business days from dispatch depending on Australia Post / Fastway Couriers. Please be aware this is standard lead time, not guaranteed lead time.

Customer Service Policy

Veloz is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

Please choose carefully before you buy.

For faulty products, we offer a 60 DAY REPLACEMENT WARRANTY, from the date you purchase your product. We also offer a satisfaction guarantee on all of our products.

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

Your full name
Your order number
Reason why you are returning the product
Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should we need to contact you.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .