Sell Your Bike

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Any item purchased via bike exchange that is not faulty is not available for a refund. Any product needing to be returned for an example of wrong size will be at customer's expense for postage costs and exchange.

Click and Collect Policy

No refund on bicycles if ordered online
Bicycles are ordered specially for online orders

Customer Service Policy

All credit card purchases incur a 2.2% surcharge on total purchase amount
MasterCard and Visa Card

Exchange, Returns, and Refunds Policy

Please choose carefully before you buy.

For faulty products, Valley Cycles offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order number
  • Reason why you are returning the product
  • Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .