Sell Your Bike

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

We use Australia Post for all of our deliveries except for Bulky Items. For bulky items we use Direct Freight Couriers.

SHIPPING TIMES
In general we find that deliveries to Melbourne, Sydney, Adelaide, Brisbane metro and VIC regional are made within 1-3 working days of receiving your SHIPPED email, NSW, SA, TAS, ACT and NT take 2-5 working days. Regional QLD, WA and other remote areas will take 4-7 working days.

Please note these are only expected deliveries times and delays out of our control may occur with Postal and Courier services.

Click and Collect Policy

We do not allow any walk ins.

We only allow contactless click and collect. All pick ups must be placed online and you will receive an email with our address and opening times once your order is ready for collection.

Please do not visit our warehouse until you receive an email as your order will not be ready.

Customer Service Policy

Our customer service team will aim to respond to all queries within 1 business day.

All cancelled orders will now be charged a $9.90 cancellation fee.

Exchange, Returns, and Refunds Policy

RETURNS:

You can mail returns to the address below.

All returned products must be in original, as purchased condition with packaging and tags attached.

Refunds will be made in accordance with our policy below.

RETURN OPTION POLICY
Full priced items where full RRP was paid can be returned for:
‑ A refund within 30 days OR
‑ A credit voucher within 365 days.

Discounted items can be returned for:
- A refund within 30 days. If your order received promotional Free Shipping, the refund will be less the postage cost incurred by us.
‑ A credit voucher within 365 days.

Exchange
If you return an item for exchange, there will be a new shipment fee applicable.
Clearance Items**
No Return

* If an item is selling lower than our marked RRP then it is a discounted item. If an item was purchased on a % OFF SALE, it is a discounted item.
** Clearance Items as clearly marked with the word "Clearance" in the title.

All returned orders must be sent to:
Velogear
Unit 4/11 Urban Street
Braeside
VIC, 3195

* Exception: NO returns on custom built products eg wheels

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .