Cecil Walker Online Policies

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

We deliver Australia wide, direct from Cecil Walker Online. Shipping costs are a flat rate of $15 for purchases totalling under $100 and free shipping for purchases totalling over $100. When goods are in-stock, orders are dispatched within 3 business days. Shipping times are estimated at between 1 and 3 business days to metro locations, and between 5 and 7 business days for delivery to regional locations, depending on your specific location.

Shipping to non-fixed addresses such as PO boxes, parcel collect and parcel lockers must be sent via Australia Post, and can take longer than the estimated shipping times above.

Customer Service Policy

We are committed to providing exceptional customer service and quality products. We endeavour to ensure all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are as listed above. In the event that an ordered item is not available or we are unable to fulfill your order, we will provide you with a full refund for that item, and ship the remaining items in your order.

Exchange, Returns, and Refunds Policy

We understand that you might change your mind about the products you have purchased. Our returns policy allows you 30 days to return any unwanted item at your own cost, excluding sample items and masks. Products you are returning must be in their original and unused condition, with the original tags and packaging. Please ensure you do not compromise the original packaging otherwise we will be unable to accept your return. You may return the item for a full refund.

Returns must be sent to the below address and not the Melbourne CBD store, as they are processed as separate locations:

Cecil Walker Online
PO Box 14
Braeside, VIC 3195

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .