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Buy & Sell with Confidence

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Search, Buy and Sell with Confidence on BikeExchange

BikeExchange Australia work with trusted world renowned online data security specialist, BrainTree Secure Payments, to specifically safeguard your personal information and provide peace of mind when buying online with BikeExchange.

What does this mean for you? The safety of your personal information is of incredible importance to us, and we strive to work with the best in the business to provide the best data security service for you. Braintree acts as a secure gateway during the online purchase process, providing an integral level of security, when handling your credit card and personal information online. Braintree is a Validated Level 1 PCI DSS Compliant Service Provider. Learn more about Braintree Data Security Services.


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We’ve got your back

We pride ourselves on offering you the most integral and trustworthy Bike Retail Members, Bike brands and stores, and products in the bicycle market today. We have already done the hard yards and sourced and selected the best in the country for you to choose from.

Each of our Retail Bike Stores ‘sellers’ goes through a rigorous screening process. We check and verify that the business is a legitimate Australian business with an ABN. We discuss what type of bike store/retailer/brand they are, what kind of products they stock, bike accessories, services, events they offer and what their main goal is for being on BikeExchange. We also provide support and educate our Retail Bike Stores to provide the right kind of product, content or service to ensure consistent customer service. Overall, we ensure the seller is a good fit for you.


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Our Commitment

Protecting your personal information and data are of the utmost importance to us. In today’s ever-changing online world, we need to not only be on top of this area but ahead of the curve! At BikeExchange, we pride ourselves on being one step ahead when it comes to the technology innovation and security. In short, this means protecting, managing and monitoring how your information is collected, shared, or used when you are using or accessing our website.

What information do we collect from you? The information you willing and knowingly chose and agree to share directly with us only. We may connect with you regarding your special interests, preferences and feedback. Specifically to tailor only the relevant content, sales and information you want to see. And if you want out, no problem. You can add, update, or delete information (unsubscribe) at any time, quickly and easily.

Connecting with us through third party applications is, of course, optional, and you will be asked by us and the third party application to grant permissions. Rest assured we neither rent nor sell your information in a personally identifiable form to anyone, anytime, ever.

To read more on our commitment to you and your data protection and privacy, please click here Privacy & Security.


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We are here for you

Our friendly team at BikeExchange, all around the world are keen and eager to help answer any questions or queries you may have, to get what you need, and fast. We are contactable 24/7. No matter how big or small a question, problem, query or feedback, we are here to help and support you the best way possible.

The best time to catch us for an immediate response is between 8.00am – 5.30pm AEDT. All other enquiries outside these times will be responded to within 24 hours. In Australia, please call us on (03) 9257 3200. Or email us info(at)bikeexchange.com.au anytime.


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Range, Depth, Variety

At BikeExchange we are constantly striving to find and deliver to you the latest and most relevant bicycles products in the market today. We work closely with our 300-400 Retail Members to find these products, to bring you the biggest range, depth and variety of bicycle products in one online location in Australia today. And if there is something you are looking for and can't find on our site, please, let us know. We will do our best to find it for you! Jump online and live 'Chat' with us or send us an email at info@bikeexchange.com.au.

Read our commitment to you regarding our Email and Privacy Policy