We advise all buyers to select and choose their product (including size and colour) carefully before buying, as an order to purchase creates a contract between the Buyer and the Seller. It is absolutely possible to exchange or return a faulty product no problem. For faulty products or products that are the wrong size, the bike retail stores offer a fourteen (14) day replacement warranty from the date you receive your product. If your Product can be replaced, it will be replaced with the same or a similar Product. If a Product cannot be replaced, you will be offered the option of a replacement Product of the same value, or of being provided with a refund for the total value of the Product. If you return a Product that is the wrong size and we determine that it has been used since its purchase, no exchange or return will be granted.
Any faulty Product can and should be returned to the bike retail store from which it was purchased, with proof of purchase (paid in full email invoice receipt). Replacements for faulty Products will be sent to you at no charge within five (5) Business Days from the date the faulty Product is returned by the bike retail store. When returning a faulty Product to the Bike retail store, please ensure you also provide us the following details: • Your full name • Your address • Your order number • The date of delivery (or collection) of the Product • The address of the Seller’s bike store • Reason why you are returning the Product • Your instructions informing us how you would like the issue resolved • Contact phone number • The original order confirmation or invoice you received with your Product.
We are unable to offer guarantee on products or refunds for change of mind. We will however always endeavour to do our best to achieve the best and desired outcome for our consumer and bike retail store.
Warranty only applies to unused and undamaged goods.